As a COZY member, you enjoy exclusive benefits. As a member, you get first access to new products, receive regular discount codes, and are kept informed about exclusive drops.

Do you want to become a member too? Click here!

** Registration is free! **

If you order today, you will receive your order within 1-2 working days. We ship with DHL and PostNL/BPost, and you will receive a Track&Trace code as soon as your package is on its way.

Orders often cannot be changed after they have been placed. If you wish to make changes, please contact our customer service as soon as possible at info@cozy-wear.shop or click here .

Contact our customer service at info@cozy-wear.shop or click here and provide your order number, a description of the problem, and attach photos if necessary. We will ensure that the issue is resolved as quickly as possible.

We stand behind the quality of our products and strive to address any concerns or issues quickly. Our warranties generally cover manufacturing defects and workmanship issues for a specified period of time from the date of purchase. Please note, however, that warranty terms may vary between products.

"We recommend that you check the size chart on the product page. You can find it by clicking on the "Size Chart" button located directly above the size indication. This way, you will find the perfect size for you."

You can leave your email address on the relevant product page. You do this by clicking on the 'SIZE OUT OF STOCK?' button. when choosing SIZE. This way you will be automatically notified as soon as the item is back in stock.

Please refer to our return conditions on the returns page. Follow the instructions for requesting a return label and return the product according to the guidelines provided.

On the product page you will find detailed information about the product, including specifications, materials and care instructions. If you have additional questions, please contact our customer service at info@cozy-wear.shop.

We regularly add new products to our website. To be the first to know about the latest updates and releases, you can fill in your email address to become a COZY member.

Follow us on social media for the latest information and exclusive updates.

If you wish to change or cancel your order, please contact our customer service as soon as possible at info@cozy-wear.shop or click here . Once an order has been processed or shipped, we can no longer make changes.

You will receive a shipping confirmation with a tracking number once your order has shipped. You can track your order by entering the tracking number on the delivery service's website.

'If your order has not arrived within the expected delivery time, please contact our customer service. We will investigate the issue and assist you as soon as possible.'

You can return items within 14 days of receipt , provided they are unused and in their original condition. Please contact our customer service to register a return and receive the return instructions.

Follow these steps to return an item:

1. Report your return to our customer service.
2. Pack the item securely in the original packaging.
3. Send the article back to the specified return address with the return label you purchased.

We do not offer a direct exchange service at this time. If you would like to receive a different item, you can return the original item and place a new order.

The costs for returns are for the customer, unless the item is defective or incorrectly delivered. In that case we will reimburse the shipping costs.

You will receive a full refund of the costs of the returned item as soon as we have received it in good condition. The refund will be processed via the original payment method.

Please contact our customer service via info@cozy-wear.shop or click here and mention your order number , a description of the problem , and add photos if necessary . We will make sure the problem is solved quickly.

If you have any questions, please do not hesitate to contact us, we are happy to help you. We are available 7 days a week to answer all your questions. Contact: info@cozy-wear.shop or click here.

We do our utmost to respond to every question within 24 hours.

If you have not received a response to your email within 24 hours, please check your spam folder. If you still have not received a reply, please contact us again at info@cozy-wear.shop or click here.

"In addition to email, you can also follow us on social media for updates and contact options. Check our social media profiles for more information."

You can send your proposal for collaboration to info@cozy-wear.shop or click here. Make sure to provide clear information about your idea and the benefits for both parties.

We strive to evaluate all proposals within 1-2 days and provide you with a response. During busy periods, it may take a little longer, we do our best to respond quickly.